Career Paths
At Vann York Auto Group, we believe that culture makes a difference. Vann York Auto Group works every day to ensure that employees are satisfied in their work and motivated to maintain a career in the auto business.
Rick Hayworth
Rick Hayworth, Parts and Service Director, started his career as an Isuzu technician.
Josie Davis
Josie Davis, Director of Business Development and Customer Retention, began as a receptionist at Vann York Toyota.
Rick Campbell
Rick Campbell, Director of Digital Operations, created the internet sales department from the ground up as a salesperson.
Chris Thompson
Chris Thompson, General Manager of Vann York Honda, started his dealership career as a salesperson.
Vann York Career Paths
There are opportunities at Vann York Auto Group for people with all experience levels. Training and development are offered for all employees interested in advancing their career. See below for an overview of the stepping stones for career paths in each department.
Sales Career Path
Business Development Representative (BDR): Answers all inbound calls to sales, service, parts, and body shop; makes outbound prospecting calls inviting prospects to the dealership; makes customer satisfaction follow-up calls. (Entry level)
Product Specialist/Salesperson: Sells and leases new- and used-vehicles by assisting customers in their vehicle-shopping process and educating them on the product offerings.
Internet Salesperson: Responds to Internet customer inquiries and sells and leases new and used vehicles through digital tools.
Internet Manager: Ensures customer retention and profitability in internet sales by hiring, training and measuring the performance of internet salespeople and establishing customer-focused sales standards.
Business Development Center Manager: Supervises a team that answers all incoming calls to the dealership sales, service, parts, and body shop departments.
F&I Manager: Finishes each sale or lease with the customer by securing finance, insurance, and service plans.
Sales Manager: Ensures customer satisfaction and retention in sales by hiring, training and measuring the performance of salespeople and establishing customer-focused sales standards.
Used Car Manager: Responsible for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.
General Sales Manager: Assumes responsibility for customer retention and profitability in the new- and used-vehicle sales departments.
General Manager: Ensures customer satisfaction and retention across the dealership, motivating and coordinating the activities of the management team.
Fixed Operations Career Path
Parts Driver: Externally delivers parts to the dealership’s whole parts network. (Entry level)
Shipping/Receiving Clerk: Ensures proper control of the parts inventory and related administrative functions.
Parts Counterperson: Sells parts to all customers, online, over the counter, through the shop or on the phone.
Assistant Parts Manager: Manages the parts inventory and record maintenance.
Parts Manager: Manages the parts inventory, internet sales, pricing, advertising, department staffing and record maintenance.
Business Development Representative (BDR): Answers all inbound calls to sales, service, parts and body shop; makes outbound prospecting calls inviting prospects to the dealership; makes customer satisfaction follow-up calls. (Entry level)
Service Advisor: Acts as the main customer point-of-contact throughout the service or maintenance process.
Lane Manager: Supervises the daily operations of the service lane, ensuring exceptional customer service and efficient service processes.
Dispatcher: Organizes and controls the flow of the service department by monitoring productivity and assigning the jobs to the technicians based on their skillset.
Service Manager: Manages the service department staffing, customer retention, cost controls and record maintenance.
Fixed Operations Director: Manages the overall service and parts departments and proactively strategizes business development.
Accounting Career Path
Title Clerk: Processes vehicle sales by verifying the costs for the accounting department and handling the legal transfer of documents for the Department of Motor Vehicles. (Entry level)
Accounts Receivable Clerk: Records payments to customer accounts and maintains accounts receivable records.
Accounts Payable Clerk: Compiles and maintains verified accounts payable records and reconciles statements and issues payment to vendors.
Billing Clerk: Prepares invoices and bills and compiles data for the dealership.
Assistant Controller: Routes vehicle transactions and ensures the proper completion of related documentation through the accounting office. Responsible for one or two franchises.
Director of Accounting: Reports the financial condition of the total auto group to the leadership team regularly and accurately. Provides sales and expense analyses summarizing potential problem areas and opportunities for improved profitability relative to monthly and annual forecasts.
Chief Financial Officer: Directs the auto group’s financial planning and accounting practices, as well as its relationship with lending institutions, shareholders and the financial community.
